Yes, we offer international shipping to many countries! Shipping costs and delivery times may vary depending on your location. Please check the shipping options at checkout for more details on availability and pricing for your specific destination.

Delivery times vary depending on your location and the shipping method selected at checkout.

Once your order is processed, you'll receive an estimated delivery date. Typically, domestic orders take between 1-3 business days, while international shipping may take longer.

You will also receive a tracking number to monitor your order's progress.

Write content to answer to common questions your customers may have about your products, shipping policies..

If you haven't received an order confirmation, please first check your spam or junk folder, as sometimes emails can end up there.

If you still can't find it, ensure that the email address provided during checkout was correct.

If everything seems correct, please contact our customer support team with your name and order details, and we'll be happy to assist you.

Email: info@NGSeven.com

Yes, you can cancel your order, but only if it hasn’t been processed or shipped yet.

To request a cancellation, please contact our customer service as soon as possible with your order details.

Contact: info@NGSeven.com

If the order has already been shipped, you may need to wait until it arrives and initiate a return instead.

You can return your item within 30 days by registering your return online in our return portal.

Once you have registered your return in the portal, you can send your return package to us.

Prepaid return label

If you order from Denmark, the Netherlands, Sweden, Finland or Germany.

You can use the return label that came with the package.

Please note that it costs 50DKK or 10EURO to use our return label.

Rest of the world

You will need to buy your returnlabel yourself at your local post office.

You can track your order by using the tracking number provided in your shipping confirmation email.

Simply click the link in the email or enter the tracking number on the carrier's website to see the current status of your package.

If you didn't receive a tracking number, please contact our customer service for assistance.

Info@NGSeven.com

Customs fees and import duties may apply depending on your country’s regulations.

These charges are typically not included in the total at checkout and are the responsibility of the recipient.

We recommend checking with your local customs office for more information about potential fees before placing your order.

If you've received a defective item, we're sorry for the inconvenience! Please contact our customer service as soon as possible with your order number, a description of the issue, and photos of the defect. We’ll guide you through the return or exchange process and ensure you receive a replacement or refund.

Info@NgSeven.com

Our online chat is open all weekdays between 10-15 o'clock.

Otherwise, you can always contact us by email at info@ngseven.com.

We strive to respond to all inquiries within 24 hours on weekdays.