Claims

Faulty goods – if something is wrong with the product

You can choose to have a faulty item repaired, exchanged, refunded or reduced, depending on the specific case. There is a 24-month period in which you can return faulty goods.

It is, of course, a requirement that the faulty goods claim is warranted, and that the fault has not arisen due to incorrect use of the product, regular wear and tear or other damage-causing behaviour.

You must contact us within a ’reasonable’ time
You must submit your faulty goods came within a ‘reasonable’ time after discovering the fault. We recommend that you submit your claim as quickly as possible, and within two months of the fault being discovered.

You can submit a faulty goods claim by contacting us via email at info@ngseven.com 

We ask you to do that following so that we can investigate your claim:

1. Send us a brief description of the nature of the damage or fault. Please note that you should contact customer services as soon as you discover the fault.

2. Send 3-5 photos with the description, to document the fault.
The fault should be clearly visible in the photos. You must also ensure that your photos show the entire product – both the front and the back.

3. Email the photos and description to info@ngseven.com

4. Include the order number from when the item was purchased – or include a copy of the order confirmation/receipt.

5. Once we have received your photos, we will process your claim as quickly as possible.

Please send the item to:
COZE AARHUS A/S 
Mrk.: NGSeven
Langs Skoven 19,
8541 Skoedstrup,
Denmark

Note: It is not possible to drop off parcels in person at the above address and we do not accept parcels sent Cash on Delivery (or similar).