Return & Exchange
30-day returns period
When you shop at NGSeven.com, there is a 30-day return period in which you can let us know that you wish to return your purchase to us. The 30-day period begins on the day you receive the item. If the period ends on a bank holiday, a Saturday, Christmas Eve or New Year’s Eve, it is extended to the next working day.
In order to make use of your right to return an item, you must let us know about your intention clearly and unambiguously and no later than 30 days after receipt of the item.
Return portal
You just log in to our return portal with your e-mail and order ID and register your return.
Prepaid returnlabel:
If you have ordered from following contries: Denmark, The Netherlands, Sweden, Finland & Germany, You will have received a prepaid return label in your package.
Rest of the world
If your country is not listet above, you must cover the cost of return postage yourself. Returning an item is at your own risk. You can send it as a normal parcel. Upon returning, it is your responsibility to ensure that the item is packaged correctly.
Please send the item(s) to:
COZE AARHUS A/S
Mrk.: NGSeven
Langs Skoven 19,
8541 Skoedstrup,
Denmark
Note: It is not possible to drop off parcels in person at the above address. Unfortunately, we do not accept parcels sent Cash on Delivery (or similar).
Free exchange
If you wish to exchange your item for a different colour or size, please go to our return portal and make the exchange, free of charge.
Conditions
After receiving your item, you may only use it in a way that allows you to determine the type of product, its features and the way it works. In other words, the item must be in the same condition as when you received it if you wish to return it to us.
IMPORTANT
We expect you to send back the items as soon as possible after informing us of your intention to return them. You must send them back no later than 30 days after deciding to return them in order to make use of this right.
Returns
When returning items you should ensure that they are packaged carefully, as you are liable for the package/items until we have received them. Save your receipt from the courier/postal service and the track and trace number, if applicable.
If the original packaging is missing, this may be judged to impair the value of the item. If you want to be sure of getting all of your money back, we recommend that you return the item in the original packaging with any associated tags and labels.
Include proof of purchase.
Include a copy of your order confirmation or other proof of purchase – e.g. your order number.
Gifts
Please note that gifts received in connection with your purchase must also be returned if you choose to return your entire order to us. If you do not return the gift along with your purchase, the value of the gift will be deducted from the refund amount. Also, always be aware of the terms and conditions of the relevant campaign.
If you receive a gift or prize in connection with a purchase or giveaway, unfortunately, it is not possible to exchange it for other variants, nor can it be exchanged for money or a gift card.
Refunds
The return process usually takes 14 days. When we have completed this process, we will issue a refund using the original payment method. This can take up to five working days.
We reserve the right to withhold the refund until we have received the goods.
The refund amount is always transferred to the same payment method you used to pay for the order. E.g. if you paid with a card, the partial or full purchase price will be transferred to the payment card you used for the purchase.
Note: You may lose all or part of the purchase price if the item’s value is impaired due to:
• you having actually used the item
• the item becoming damaged while you were responsible for it
• you using the item in a way that falls outside that necessary for you to determine the type of item, its features and the way it works
• you not following the restrictions on the right to return items that relate to broken seals, product type, etc.